FREQUENTLY ASKED QUESTIONS
Q. How do I get my 10% subscriber discount?
A. Easy! You just need your subscription reference number (it will be something like XWH 0123456789).
You can find this information on the back of the delivery sheet that comes with your magazine.
To be eligible for the discount, you'll need to create an account on the site and enter in your
subscription reference number in the sign-up form. Alternatively call our customer care
department on 0845 676 7778 (available 08:30 - 17:30 Mon to Fri) or
email ipcsubs@quadrantsubs.com
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Q. How can I be sure this site is safe and secure?
A. We want to be sure your personal and financial details are 100% protected so we take security very seriously.
To do this, the site automatically switches to secure mode when you send us sensitive information such as passwords
or credit card details. This means they can’t be viewed by third parties. You can check you’re in secure mode by
looking for the padlock icon in the bottom right-hand corner of your computer screen. If you click on the padlock
icon you’ll see the certificate details for IPC, so you can be sure the site is really safe.
Payments on the site are made via WorldPay, the widely-used payment service operated by the Royal Bank of Scotland (RBS).
IPC doesn’t have access to your card details, these are held exclusively by WorldPay. IPC will never ask for your personal
details or card details, please email our support team if you come across any fraudulent emails. After you’ve
completed your purchase we recommend you sign-out of your account (if applicable) and close your browser, especially
if you use a shared computer (like one at an internet café).
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Q. How do I update my contact details?
A. When you sign-in to your account you’ll see a link labelled "manage your account" in the top right-hand corner.
You can easily edit any of your details, including contact details, delivery address and sign-in details here.
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Q. How do I search for specific products?
A. You can search for products across the whole site, or ones specific to a category. Look for the search panel
below the main navigation to start your search. You can also search alphabetically or by price.
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Q. Can I order a product that is no longer listed on the website?
A. Unfortunately not via the site. For more information about any of our products call the customer care team on
0844 848 2222 or email idealhome@cssfulfilment.co.uk.
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Q. How can I contact you?
A. You can contact us at by email at idealhome@cssfulfilment.co.uk or by telephone on 0844 848 2222. Calls from a BT landline will cost no more than 5p per minute.
In order to improve our service, please note that calls may be recorded for training purposes. This is in addition to your statutory rights.
Opening times – Live operators:
- Monday – Friday 8am – 8pm
- Saturday - 9am – 5pm
- Sunday - 10am – 4pm
- Bank Holidays 10am – 4pm
All other times an automated voicemail service is available, we will endeavour to contact you within 24 hours.
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